Matt Waight
IT Lead | America's Call Center | The Porch Group, Inc
Owner, Waight Tech LLC | Founded 2025
IT professional with experience in infrastructure, telephony, administration, incident response, deployments, and workforce support in live production environments. Known for steady execution under pressure and practical technical leadership during change.
Experience
IT Lead
2024 to Present
America's Call Center | The Porch Group, Inc
- Drive infrastructure, administration, incident response, and technical decisions that keep operations moving.
- Provided platform knowledge, system mapping, and CI/CD pipeline context during the modernization of a legacy CRM after the original engineer’s departure, serving as a key technical bridge for the development team.
IT Manager
March 2021 to 2024
America's Call Center | The Porch Group, Inc
- Managed IT operations in a live call center environment where uptime and productivity were business-critical.
- Worked through outages and urgent production issues with practical solutions that kept teams operating.
CSR and Phone System Administrator
2019 to 2021
America's Call Center
- Balanced frontline customer operations with phone system administration in a dual role.
Customer Service Representative
April 6, 2015 to February 2021
America's Call Center
- Built operational understanding that later informed IT leadership work.
Selected Impact
- Led technical design, requirements, and support planning for a cloud-to-cloud phone platform transition across 3 Porch Group business units from August to November 2025.
- Directed an emergency mid-day cutover after a carrier-level cloud outage, restoring one business unit in about 2 hours against a 24-hour repair estimate.
- Configured VPN access across about 50 PCs during the move to partial remote work and supported the transition to a fully remote workforce completed in June 2023.
Skills
Infrastructure, networking, telephony, and deployments
Microsoft 365, Google Workspace, and Five9 administration
PowerShell, Linux, troubleshooting, security, and hardening
Documentation, architecture, and operational support
Contact
Email: [email protected]
LinkedIn: linkedin.com/in/matt-waight
Site: matt.waight.tech
Business: Waight Tech LLC
Education: Associate in the Arts, Metropolitan Community College